STORE POLICIES

Shipping & Returns

Shipping

If you visited a store and purchased an item you would not have to then leave it at the till and ask them to deliver it to your residence for you at your extra cost - So at big Red Sports the cost of shipping is on us.

All shipping costs are free of charge!!

Returns Policy

If you need to return any item supplied by Big Red Sports Limited, please follow the procedures set out below:

All items that you wish to return should be notified to Big Red Sports Ltd in writing within 7 days of receipt of the goods excluding weekends and bank/public holidays..
All items notified to be returned should be returned to Returns Dept, 9 Gerard Avenue, York, YO31 0QT within a reasonable time of notification.
Pack the item(s) securely complete with a copy of the invoice enclosed ensuring reasonable care is taken with all the item(s) and where possible the original packaging is included.
The cost of any Return is at the cost of the consumer. It is recommended any package is sent via your local post office plus it is advised that you send any parcel(s) recorded 'Signed For' so that you can trace the parcel(s) if needs be.
Refunds and exchanges will be processed within 14 days of notification.
If an exchange or replacement is required immediately it is advised that a new order is placed with the sales office for what is required and that your return should request a Refund stating in the reasons that a new order has been placed separately.

If you have any further queries please contact the Big Red Sports team for advice before returning your item(s).